At NutsAndBoltsOnline.in, customer satisfaction is our top priority. This Return & Refund Policy outlines the conditions under which returns and refunds are accepted.

1. Eligibility for Return

You may request a return under the following conditions:

  • The product is damaged, defective, or incorrect.
  • The request is made within 7 days of delivery.
  • The item is unused, in original packaging, and includes all accessories, tags, and invoice.

2. Non-Returnable Items

The following items are not eligible for return:

  • Products that have been used, altered, or damaged due to misuse.
  • Customized or made-to-order items.
  • Items marked as “Final Sale” or “Non-Returnable”.
  • Bulk industrial orders unless proven defective or incorrect.

3. Return Process

To initiate a return:

  1. Email us at info@nutsandboltsonline.in within 7 days of receiving your order.
  2. Provide your Order ID, reason for return, and photos (if applicable).
  3. Our team will review your request and guide you through the next steps.

Note: Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part.

4. Refund Policy

Once the returned item is received and inspected:

  • A refund will be processed to your original payment method within 5–7 business days.
  • In some cases, you may opt for store credit or an exchange instead of a refund.
  • Shipping charges (if any) are non-refundable, unless the return is due to our error.

5. Cancellations

  • Orders can be cancelled before dispatch by contacting us at info@nutsandboltsonline.in.
  • If the order has already been shipped, it cannot be cancelled and must follow the return process.

6. Damaged or Incorrect Products

If you receive a damaged, defective, or wrong item, please notify us within 48 hours of delivery with clear photos and order details. We will arrange a replacement or full refund at no extra cost.

7. Contact Us

For return and refund assistance, please contact:

Aanuraj Fasteners
📧 Email: info@nutsandboltsonline.in
📞 Phone: [Insert Contact Number]
🏢 Address: [Insert Full Address]